The Essential Family Guide to Hiring and Retaining a Great Nanny

A friend of mine, Sarah, once stood in her kitchen, staring at a heap of laundry and a toddler who had decided that that day was lungs day. She was about to return to her high-pressure job and had already interviewed five candidates. None felt right.

Then came Grace. During the interview, Grace talked about her ten years of experience and the many things she had learnt. When Sarah’s toddler tripped and started crying, Grace didn’t wait. She instinctively knelt, held him dearly and distracted him with a finger-play song she’d learned years ago.

Sarah realised then that a resume tells you what someone can do, but that reaction told her who she was. It was clear that this was Grace’s calling. Two years later, Grace isn’t just the nanny; she’s basically family. You couldn’t tell the family otherwise.

Characteristics to look out for

When interviewing, move beyond the basic Can you cook? Instead, fish for these traits:

• Instinctive nurturing: As seen in Sarah’s story, watch how they interact with your child during the trial. Do they lean in? Do they make eye contact with the child, or only with you?

• Emotional intelligence & patience: Childcare is testing. Look for someone who remains calm under pressure and understands that a tantrum is a form of communication, and can they decode it?

• Proactive communication: You want a nanny who informs you of needs, like diapers, in advance before the last one is gone, or who raises concerns without being asked.

• Safety-conscious: A great nanny has a safety-first mindset: knows basic first aid, and is aware of small choking hazards on the floor.

• Alignment with your values: If you value gentle parenting or a strict schedule, your nanny must be willing to uphold those boundaries even when you aren’t there.

How to treat your nanny

A nanny who feels respected is a nanny who will go the extra mile for your children. Treating them well is both a moral and a practical investment.

Professionalism and boundaries

Treat the relationship as a professional one. This means:

• Timely pay: Never make your nanny ask for their salary. Pay on time, every time.

• Clear job description: Don’t let childcare slowly turn into detailing the car and painting the fence when that wasn’t what you agreed upon at first.

Respect their off time

If their shift ends at 5 PM, be home by 5 PM. Constantly being late sends a message that you don’t value their personal life or their own family.

Also Read: Why Nairobi Mothers are Worried About Nannies not Returning to Work

Foster a partnership, not a hierarchy

Include them in the conversation. Ask for their opinion. When they feel like their expertise is valued, they take more ownership of the child’s well-being.

Be kind

A surprise bonus, a thoughtful birthday gift, goes a long way. Remember, they are caring for your most precious; make sure they feel like a part of your team.

Good luck with your nanny search!

Further Reading: When Your Child Loves the Nanny More Than You

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